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Illinois Automotive Repair Act - Customer's Rights

Illinois Automotive Repair Act - Customers’ Rights - (815 ILCS 306)


The Automotive Repair Act requires auto repair shops are required to make specific disclosures to consumers and prohibits certain unlawful practices. 

NOTE: The law does not apply to repairs resulting from collisions, repairs under $100, or retail merchandise installed at a customer's request for a firm price where there is no diagnosis. 

Required Disclosures 
Before performing any repair work, repair shops must provide the consumer with a written estimate. Among other items, the estimate must include: 
• charges for parts, labor, and diagnostic test 
• description of parts 
• disclosure of whether parts are new or used 
• statement of whether repairs are required or suggested 
• date, odometer reading, and length of time needed to repair vehicle (if more than one day) 
• method for calculation of labor costs 

Required Consumers' Rights 
As a consumer, you have a right to a written estimate. It can be either: 
• An itemized estimate separating parts and labor, which the shop cannot exceed by more than 10%; or 
• A non-itemized estimate stating the total price for repair which the shop cannot exceed at all. 

NOTE: Consumers may waive their right to an estimate. They may also authorize the shop to perform certain repairs at total costs not to exceed a certain dollar amount. 

Invoices 
A repair shop must provide a copy of the invoice to the consumer. Invoices shall indicate: 
• itemized costs of parts and labor 
• odometer reading 
• warranties, if any 
• total price 

Lien Charges 
The Automotive Repair Act prohibits facilities from asserting lien charges for any unauthorized repairs. 

Payment Upon Pick-Up 
Consumers may remove a vehicle from a facility upon paying for labor actually performed, parts actually installed, parts ordered specifically for consumer's car IF parts cannot be returned, and storage charges if disclosed to the consumer prior to repairs. 

Signs 
Auto repair shops must post customers' rights in a visible location. Remember, you are entitled by law to: 
• Receive written estimate for repairs costing $100 or more unless waived or absent face-to-face contact; 
• Authorize, orally or in writing, repairs which exceed the labor and parts estimated by more than 10% or the non-itemized limited price estimate 
• Authorize repairs orally or in writing after leaving a vehicle with a repair facility without face-to-face contact between you and facility personnel 

NOTE: If you have authorized repairs in accordance with the above, you must pay for the repair costs prior to driving away from the premises. 

Non-Business Hours 
If a consumer leaves a vehicle for repair before the shop opens, the facility must: 
• Telephone consumer with a price quotation 
• Obtain consumer's oral consent 
• Prepare a written estimate 
• Note on the estimate the name of the person authorizing the repairs and the date and time when consent was secured 

Unforeseen Repairs 
If the shop finds the total price will exceed the estimated price because of unforeseen circumstances, it must obtain the consumer's oral or written consent to proceed with repairs. When a consumer authorizes the shop to proceed with repairs over the telephone, the shop must note the date, time, name of person authorizing the service, the consumer's telephone number, and any additional costs on the estimate or invoice. 

Consumer Complaint On-Line Submission Form: https://ccformsubmission.ilattorneygeneral.net/

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